Our commitment to You...

Client Service Promise

We place great value on the relationships we build with each and every one of our clients.

In seeking to strengthen those relationships, we will endeavour at all times to ensure:

A warm welcome   Always!

• You will be greeted in a friendly and courteous manner.
• You will enter a pleasant working environment whenever you visit.
• We conduct ourselves with honesty and integrity and only deal with you in a professional way.



Clear communication   Always!

• Your telephone calls will be answered quickly, efficiently and effectively.
• Your call will be returned within 1 working day, even when we are out of the office.
• Your correspondence will be appropriately acknowledged within 2 working days.
• You will receive agreed, regular updates of work being carried out for you.



Quality service   Always!

• You will never be taken for granted.
• You will have your own Fortune Hart team, headed by myself, who will understand your needs.
• Your deadlines will be met and we'll let you know of anything out of our control that stops this happening.
• You can expect all our work and advice to be correct and accurate.



Acceptance of our responsibilities   Always!

• Your business will be treated as if it's our own.
• Your personal and business goals will be given the best chance to succeed.
• Any problems you meet with our service will addressed within 2 working days.



Fee commitment   Always!

• We will always agree the basis and timing of our fees with you in advance.
• You will receive a fixed-fee quotation for all compliance work, such as accounts preparation and completion of tax returns, so you will never receive an unexpected bill.
• You will not be charged for work you have not instructed us to do, or fees you have not first agreed.



We welcome your feedback   Always!

• Your feedback is crucial so we continue to improve our service to you.
• We welcome feedback on any aspect of our service that you like or you think we should improve.